When in 1957 John Willard Marriott opened his first hotel in Washington, it was merely an addition to his catering empire that started as a small root beer stand. Nonetheless, many years later, it turned out that it constituted a foundation of a solid business that has made the name Marriott well-known throughout the hospitality world. He managed to achieve this because, in accordance with the principle stating that success is never final, he always strived for perfection by means of practical management, attention to details and by caring about his employees.

Chapter 14 - John Willard Marriott - Vol. 1, pages 127-135. To see sample page from that chapter click here

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THE NEXT PROTAGONISTS OF VOL. 1 : Johannes Baur, Henry Flagler, Franz Josef Bucher, Cesar Ritz, Augusto Escoffier, George Boldt, Sarkies Brothers, George Nungovich, Anna Sacher, Conrad Hilton, Merile Key Guertin, Howard Johnson, Mohan Singh Oberoi, Kemmons Wilson, Jay Pritzker, Paul Dubrule, Gerard Pelisson, Ian Schrager

PROTAGONISTS OF VOL. 2 : George Pullman, Fred Harvey, William Waldorf Astor, John Jacob Astor IV, Wilhelmina Skogh, Anton Bon, Ellsworth Statler, Oscar Tschirky, Charles Baehler, Lucius Boomer, Albert Steigenberger, Ernest Henderson, Charles Forte, Curtis Carlson, John Q. Hammons, Isadore Sharp, Jack DeBoer, Bill Marriott Jr., Cecil B. Day