When in 1950 American magazine The Southern Hotel Journal carried out a poll for the “Hotel Man of the Half Century”, Ellsworth Statler was chosen nearly unanimously. Despite the fact that he had been dead for twenty-two years by that time, he was announced by professionals the greatest contributor to the science of hotelkeeping. His life resembles the classic American dream; starting as a bellboy, he worked his way up to become one of the greatest hotel men of all time. His ideas and innovations set new standards in the industry, while the principle “the customer is always right” has become the leading slogan that inspires hoteliers across the globe to this day.

Chapter 6 - Ellsworth Statler - Vol. 2, pages 52-64. To see sample page from that chapter click here

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NEXT PROTAGONISTS OF VOL. 2 : George Pullman, Fred Harvey, William Waldorf Astor, John Jacob Astor IV, Wilhelmina Skogh, Anton Bon, Oscar Tschirky, Charles Baehler, Lucius Boomer, Albert Steigenberger, Ernest Henderson, Charles Forte, Curtis Carlson, John Q. Hammons, Isadore Sharp, Jack DeBoer, Bill Marriott Jr., Cecil B. Day

PROTAGONISTS OF VOL. 1: Johannes Baur, Henry Flagler, Franz Josef Bucher, Cesar Ritz, Augusto Escoffier, George Boldt, Sarkies Brothers, George Nungovich, Anna Sacher, Conrad Hilton, Merile Key Guertin, Howard Johnson, Mohan Singh Oberoi, John Willard Marriott, Kemmons Wilson, Jay Pritzker, Paul Dubrule, Gerard Pelisson, Ian Schrager